Resumen
Referencia: #59104
Sector: Otros
Tipo de contrato: Fijo discontinuo
Tipo de jornada: A turnos
Salario: 8-10/hora
Fecha alta: 14-01-2021
Fecha límite de inscripción: 14-02-2021
Descripción de la oferta
Your Mission as CeleBreak Match Host:
Delivering the greatest football playing experience in Barcelona.
Responsibilities, in order to deliver a great football playing experience:
Your main responsibility is to make people have a great time playing football with CeleBreak.
This is how you will achieve it:
Be at the field minimum 30 min before kick off.
Prepare all material that is needed for the games: Bibs, balls, music box, camera.
Make people feel welcome, be social, introduce people to each other, and explain how a CeleBreak game works.
Set up the game: Distribute bibs, explain rules, give numbers for turns to be goalkeeper, start the game on time.
Run the game from the sideline with focus and observing if people are enjoying the game.
Make sure the game is balanced and encourage people to pass. Switch players if needed.
Be the non-playing referee. If needed, show authority in a social way.
If needed, coach players in a positive way.
Indicate the time that is left to play, starting at 20 min left.
Chase balls that go lost, during and after the game.
Keep track of inventory at the field (number of balls, the speaker) and notify the City Manager if the number of balls run low or material is missing.
Take pictures/videos (used for social media):
Min 3 high quality short videos that can be used for social media stories;
Min 3 high quality pictures that can be used for social media picture posts;
Check client reviews after the games and use it for improvement of future games.
Maintain a good relationship with the field personnel.
Be kind and helpful to players and never give a bad attitude, even when a situation is frustrating or stressful.
Give players with a minimum of 25 matches a shirt, and track who you gave it to.
Report name of players who showed bad behaviour (aggression, negative attitude, affecting the overall match experience in a bad way) to City Manager.
Communicate quickly and efficiently with the City Manager on schedule.
Only play the game if the situation allows it and it doesn't affect the game quality of any game.
Execute a verbal survey with players when needed (e.g. about quality of balls or the opinions about a new field).
Make adjustments in the application, like increasing the number of players or removing and communicating other organisers.
Communicate in the app with players, whenever they have questions or information needs to be shared with them.
Main Goals:
Deliver a great football experience by increasing the average rating to > 4,5 stars.
Achieve an average return rate of users > 10 matches per player.
Competencies:
Motives (Drive, motivation, achievements)
Passion - To have a strong passion for football, delivering a good service and connecting with people
High Standards/Quality of Work - To have high standards and want to deliver quality in all your tasks
Self development and Personal Learning - To have a strong drive towards learning and developing your skill set and your personal self.
Personality (Behaviour, aspects of personality)
Honesty/Integrity - You have a positive intent and adhere values and moral principles.
Positive Mindset - You are positive by nature and in challenging situations you keep a positive attitude.
Proactivity - You take the initiative, look ahead and propose your own ideas.
Self concept (Believes about self, Self reflection)
Ego Free Behaviour - You are able to decide in the interest of CeleBreak and to put the company's interest above your own personal interests. You can put aside your ego to show weaknesses or mistakes.
Openness to criticism and ideas - You often solicit feedback and you are receptive for criticism or negative feedback.
Emotional Intelligence - You are highly emotional intelligent and are able to see and understand people’s needs and interests. You are empathic and can recognize and understand the feelings of others.
Knowledge (Intellectuality and specific knowledge)
Basic understanding of Human Behavior - You are able to read and understand the behavior of our clients and of the employees that we work with.
Knowledge of Cultural Backgrounds and Differences - You understand and respect cultural differences, and you use this knowledge in the communication to the people around you.
Judgement - You are able to make sound decisions, you base decisions on fact rather than emotion and you use logic to reach solutions.
Skills (Talent or expertise)
Organizational skills - You are well organized and punctual and you have a strong time management.
Listening skills - You have a strong ability to let others speak and seek to understand their viewpoints.
Customer service - You are able to respond effectively to customer questions, resolve problems and follow-up to evaluate customer satisfaction. You respect the customer and you commit to exceeding the customers expectations.
Requirements:
Minimum level C1 English and Spanish.
Minimum availability to organise 15 games up to 50 games per week.
Availability for minimum 6 hours on Saturday or Sunday.
Willing to travel to organise games.
Car or motorcycle is preferred, but not a requirement.
Compensation:
You will receive an employment contract by CeleBreak with the following salary structure:
8€ Gross per Match Hosted;
10€ Gross for every Match with a rating > 4,5 (instead of 8€ Gross);
The hourly compensation applies for matches you organise outside of the pitch from the sideline, and not as a signed up player. If you sign up as a player and occupy a spot for a potential paying player, the salary does not apply.
Se ofrece
CeleBreak Host Equipment which consists of : Watch, branded CeleBreak Kit, branded CeleBreak Sweater , Jacket and headwear.
After you have worked with us for 6 months: Football Equipment allowance of up to 100€
After you have worked with us for at least 1 year, 500€ per year to spend on courses/education of your choice that are directly related to providing a great CeleBreak Match Experience.
Unlimited free football (high demanded games excluded).
You work in football and meet people from all over the world.
